netPark Pay (Credit Card & ACH Processing)
Credit Card Outage
Credit card processing issues now appear to be resolved, with feedback from clients indicating a return to normal operations. netPark will continue to monitor Emergency Support throughout the day to ensure no further issues arise.
We sincerely appreciate your patience during this time. Once we receive more information from WorldPay, we will provide a detailed debrief on what occurred and the steps being taken to prevent similar issues in the future.
WorldPay has reported improvements in service on the Express platform, with success rates for card-present and card-not-present transactions returning to normal levels. netPark will continue to monitor the situation over the next hour to ensure that transaction processing remains stable.
WorldPay has detected an issue affecting the Express platform, resulting in degraded service for card-present and card-not-present transactions. This issue is causing an increased number of timeouts during transaction processing, which may lead to failed payments or, in some cases, duplicate charges for transactions that initially appear unsuccessful. Additional information will be provided as soon as possible and Worldpay are working diligently towards a resolution.
12/29/24 @ 10:45AM EST - Our Processor has reported an incident that is affecting all credit card transactions. They are reporting that some transactions are unsuccessful. Technical resources are working to identify and resolve the issue.