On October 7th, 2024, at approximately 3:33 PM EST, netPark’s automated server monitoring system detected performance degradation across several key service components. Our team immediately began investigating the root cause of the degraded status.

Within five minutes, this issue escalated into a full outage. During this time, netPark’s support team quickly responded to customer inquiries via email and voicemail, keeping clients informed of the situation and our efforts to resolve it.

At 3:46 PM EST, we received an alert regarding an API Error Outage affecting the US-EAST-2 Region of Amazon Web Services (AWS), the platform hosting all netPark services. By approximately 3:49 PM EST, our servers began to come back online, and by 3:55 PM EST, all three netPark servers had fully recovered, restoring system operations. In total, the outage impacted seven different netPark services for an estimated 17 minutes.

Our team continued to closely monitor the environment until 4:15 PM EST, when all servers and services were confirmed to be fully operational and performing within expected thresholds. We will maintain vigilance throughout the day and provide any additional updates should AWS release further details on the outage in the US-EAST-2 Region.

We sincerely apologize for any inconvenience this disruption may have caused and appreciate your understanding.