netPark Pay (Credit Card & ACH Processing)
Card Not Present Outage
There was an outage from 8/15/23 @ 11:21 AM EST to 8/15/23 @ 11:52 AM EST related to issues processing on-file credit cards, specifically with the service that encrypts and decrypts tokens. Saving and using tokens may be affected or service degraded.
This outage was identified by Fullsteam and resolved by Fullsteam.
All systems are now operational and this Outage post is being made for record-keeping purposes.
If you are still encountering issues, please contact netPark Support @ (833) 628-7275 or via email at support@netpark.us.