Self Park Devices are offline

Resolved May 30, 2020 10:27 AM EDT

All issues should be resolved at this point. If you are still experiencing any issues please reach out to netPark Support (support@netpark.us or 614-866-2495).

Monitoring May 30, 2020 10:01 AM EDT

Services are coming back online now. We are still running through our services to verify everything is working as expected. If you are are still experiencing any issues, please reach out to netPark support (support@netpark.us or 614-866-2495).

Problem Identified May 30, 2020 9:23 AM EDT

We have identified that an Intermediate certificate that the self park devices were to access netPark has expired. We’re reviewing the best method forward. Reservation websites are also being affected by the issues as well.

Assessed May 30, 2020 9:11 AM EDT

We’re currently experiencing an issue with the on-site NIMs that manage the communication between netPark and the Self Park devices. This issue appears to be consistent across all of the NIMs. At this point we understand what the issue is, but it may take some time to rectify. We will update this status as we have new information.